Privacy Policy
This policy explains what personal information DC3 Distribution t/a Marvel Computers ("Marvel", "we", "us") collects through marvel.co.za, why we collect it, and the rights you have over it under South Africa's Protection of Personal Information Act (POPIA).
Information We Collect
We collect information you give us directly when you use the site:
- Account details — name, email address and password, if you register a customer account.
- Order and delivery details — name, email, phone number and delivery address, provided at checkout so we can fulfil and deliver your order.
- Communications — any information you send us via email or the site's contact channels.
We also use your browser's local storage to remember items in your shopping cart and wishlist between visits. This information stays on your own device and is not something we can see or access on our servers.
We do not collect or store payment card details on our servers.
How We Use Your Information
- To process, confirm and fulfil your orders.
- To communicate with you about an order, quote or account.
- To provide customer support and respond to enquiries.
- To maintain the security of your account.
- To meet our legal and accounting obligations (e.g. tax records).
We do not sell your personal information to third parties.
Who We Share Information With
We share personal information only where necessary to deliver our service — for example, with courier companies to deliver your order, or with a payment provider to process a payment you initiate. We require these parties to handle your information securely and only for the purpose we've shared it for.
How Long We Keep Your Information
We keep personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law (for example, financial records are retained in line with South African tax legislation).
Your Rights
Under POPIA, you have the right to:
- Ask us what personal information we hold about you.
- Ask us to correct inaccurate or outdated information.
- Ask us to delete personal information we no longer have a lawful reason to keep.
- Object to certain uses of your information.
- Lodge a complaint with the Information Regulator of South Africa if you believe your information has been misused.
To exercise any of these rights, contact us at sales@marvel.co.za.
Security
We take reasonable technical and organisational measures to protect your personal information against loss, misuse or unauthorised access.
Changes to This Policy
We may update this policy from time to time. The date of the most recent version will always be reflected in our site footer copyright year.
Contact Us
Questions about this policy or how we handle your information can be sent to sales@marvel.co.za or see our full Contact Us page.