Returns, Refunds & Exchanges
Returns and Refunds
If you are not entirely satisfied with your product, Marvel offers a full refund minus any delivery fees within 7 days of delivery.
Refunds apply only to unused, sealed products returned within 7 days. Opened items incur a 30% restocking fee provided all original packaging is returned; damaged packaging results in no refund. Products returned for a refund must be in a resalable condition.
Printers require unused, unopened condition for full credit within 7 days. Once opened, a manufacturer assessment will determine partial credit eligibility.
Software and ink cartridges can only be refunded if unopened. Digital keys receive no refunds once electronically delivered.
Return shipping costs are for the customer's account. Refunds will be issued to the original form of payment; credit card or bank charges may apply.
Custom-built computers cancelled after assembly has begun are subject to a 10% handling fee deduction. Specially ordered components qualify for credit or refund only if defective upon receipt. Once an order for specially ordered components or parts has been placed, it cannot be cancelled.
Inverter purchases require municipal approval verification; unopened, unused incorrect inverters are returnable.
Warranty Repairs and Replacements
Products carry a minimum 1-year manufacturer warranty. Faulty items must be returned by the customer at their own cost; Marvel covers return shipping costs within 2 weeks.
Battery warranties are restricted to a duration of 6 months against manufacturer defects, excluding misuse or charge-cycle limits.
Physical damage voids warranties, including bent CPU pins and mainboard damage. Monitor dead-pixel issues follow manufacturer-specific policies.
Software does not carry any warranty. Items left uncollected after three months may be sold to recover costs.