This ASUS service pack (part ACX15-044900PF) upgrades an eligible ASUS product's standard three-year local warranty to five years, with onsite service, and adds five years of Accidental Damage Protection. Extending cover to five years suits businesses, schools and government departments that keep laptops and desktops in service for a full five-year life cycle and want repair costs predictable for that whole period. Onsite service means an ASUS-authorised technician attends the customer's premises to carry out the repair, rather than the unit being couriered or carried in to a service centre, which reduces downtime for staff. Accidental Damage Protection covers damage that a normal manufacturer's warranty excludes, such as drops, spills and cracked screens, subject to ASUS's terms, claim limits and exclusions. As the name says, this is an upgrade from an existing three-year local warranty, so it applies only to ASUS products that ship with three years of local cover. Confirm eligibility for the specific ASUS model and your location with the supplier before ordering. This is a service product; nothing physical ships.